Refund policy

Returns & Refunds

We want every piece to feel right in your home. If something isn't, returns are free and simple.

Our return window

You may request a return within 30 days of delivery. Items must be returned in the condition you received them: unused, undamaged, and in the original packaging wherever possible, with your order number or proof of purchase.

Free return shipping

Returns are on us. Once your return is approved, we'll email you a prepaid return label with simple instructions. Please wait for approval before sending anything back — packages sent without an approved return can't be accepted, and return addresses differ by item.

How to start a return

  • Email us at modernpaymenthub@gmail.com or use our Contact page.
  • Include your order number, the item(s) you'd like to return, and a brief reason.
  • We'll reply within 1 business day with your approval and prepaid label.
  • Pack the item securely and drop it off with the carrier shown on the label.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and a few photos of the item and packaging. We'll make it right with a replacement or a full refund, at no cost to you. Please keep the packaging until your claim is resolved.

Items we can't accept for return

  • Gift cards
  • Items that have been installed, mounted, or hard-wired — such as shower systems and wired light fixtures — unless they arrived defective
  • Items that are used, damaged after delivery, or missing parts

Sale items may be returned under the same rules as regular-priced items.

Refunds

When your return arrives, we'll inspect it and email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post the credit.

Standard shipping is complimentary on every US order. If the item was defective, damaged in transit, or incorrect, we refund the full purchase price including the original shipping charge. Orders that shipped free are not charged for return shipping.

If it has been more than 15 business days since your return was approved and you haven't seen your refund, please contact us.

Exchanges

The quickest way to get a different item, size, or finish is to return the original for a refund and place a new order.

Questions

We're happy to help. Email modernpaymenthub@gmail.com or call or text (561) 294-5668, open 24 hours a day. We reply within 1 business day.